The Dob

Unnecessary insight provided by Doug Petkanics 

Why I release early

Many people know that I'm a big fan of the "release early, release often" motto that still echoes from my days going through YC as an early developer with Frogmetrics. When I launched Snapm I tried to live by this mantra as I built and released v1 in a little under a month. That proved to be one of the most valuable decisions I made as it allowed me to get plenty of feedback and early user testing way before anyone normally would have seen the working site. In my latest project, JumpPost, I attempted to push the boundaries of an early release even farther by rolling back the curtain as soon as the product did one simple thing. (The JumpPost background and story to be written about in a future post). Why do I do this?  A couple of reasons.

First of all, as it's been written about many times, there's no better substitute for customer research than real user feedback. I strongly believe that you don't know what your users want, and they don't even know what they want, until they're actively using your product. I've seen countless occasions where users demand one feature or component of a product (IT MUST WORK ON AN AIRPLANE!) only to realize that they have no use for it after it's been built. 

More importantly however, there's no better motivation to constantly improve your product, than to have a less than complete product out in the world. There's a saying among agile developers that, "If you're not embarrassed of your product, then you haven't released early enough." I'd modify that a little bit to say, "If you don't feel the obligation to your customers to be constantly improving your product, then you haven't released early enough." It's not quite as powerful as using the word "embarrassed", but I purposefully don't use that word because the last thing I am is embarrassed about releasing early. In fact I would say that I'm the opposite of embarrassed. I'm proud to have released early. I can't wait to push new changes and updates to the site multiple times per day. I can't wait to watch our users marvel at how they request a feature and it's implemented and released within days or hours. That's the stuff that makes you want to work.

It's easy to delay launching. There's always another "must have" feature to be built before you feel that you're ready. But it's hard to put yourself out there. I strongly recommend giving it a shot on your next project.

If you live in NYC and happen to be moving out of your apartment in the next 6 months, check out JumpPost.com and list your apartment. You'll make $500 if it rents, and you'll hardly have to do any work.

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Filed under  //   JumpPost   Startups  

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Why I'm excited for Square vs Verifone: The Revolution

Normally I don't like it when startups describe themselves as, "Trying to revolutionize X." Everyone is trying to start a revolution, and very few companies really end up affecting massive revolutionary change in the world. Instead, it may be more appropriate to be honest and say that a startup is, "Trying to carve out a small piece of market X." After all, a small piece of a large market is generally good enough.

In the case of Square, the new mobile credit card processor from Jack Dorsey, I really do believe that there is major potential for a revolution brewing. I'm even more excited that Verifone rushed out PAYware mobile to compete, and force the pace of innovation and competition. The revolution that I'm looking forward to however has nothing to do with the ability to accept credit cards from a cell phone however. Instead it's about the changing paradigm of paying for things, and organizing all the information associated with the purchase.

Consider this lists of wants as catalysts for the payments revolution:
  • No paper receipts - why would I want a 3 inch piece of paper when I buy a soda?
  • Searchable online receipts tracked at the item level and not the merchant level.
  • Centralized online transaction manager containing said receipts so that you only have to go to one place to organize all your spending.
  • Automatic expense report generation and tie-in.
  • Electronic submission of expenses and receipts to IRS.
  • Don't have to carry 6 different credit cards.
  • Don't have to carry even 1 credit card.
  • Ability to pay anyone, anywhere.
To me the mobile payment hardware war that is about to be waged behind Square with it's smart founders and investors, and Verifone with it's enormous pockets and commercial connections, will be less about who wins the ability to accept payment on the iPhone, and more about the race for building a platform that can support all of the above from the consumer side. People use credit cards because they're convenient, but there's been very little iteration in the area for many years. Now all of the sudden there are new conveniences that customers are looking for, and whichever vendor allows businesses and individuals to provide their customers with the greatest level of convenience will have a good chance of creating a real revolution.

   
Click here to download:
Why_Im_excited_for_Square_vs_V.zip (158 KB)

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Filed under  //   IPhone   Startups  

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Justifiable confidence in your skill set means you have nothing to be scared of

Why are professionals with years of experience and talented work to show off nervous that amateurs and hobbyists will steal work from them? 

If they truly have the skill and experience that they are claiming justifies their price, then they shouldn't be worried about this at all. As I wrote in my last post, there has been an uproar lately among the professional photography community that up and coming amateurs and hobbyist photographers are undercutting them on price, stealing their work, and bringing the industry down as a whole. This is an especially sensitive topic to me obviously, as Snapm, aims to connect amateur photographers with paying jobs. However I argue that they are serving different customers, different needs, and that the price being charged for a job is determined by the market and not by an artificial point agreed to by the old guard.

Additionally, if you are truly talented, have years of work under your built, and have a portfolio of work and clients to show off in support of this, then the last thing you need to be worried about are amateurs stealing work from you. I liken this to the scare in the IT world that IT professionals are losing their jobs to outsourced workers overseas. Unknowing outsiders started advising against studying computer science in college because all programming jobs would soon be snatched up by overseas workers who could charge a fraction of the price. This thinking is wrong for two reasons.

First of all, the statement comes from a lack of understanding of what computer science really is. It is, contrary to common belief, not the study of computer programming. It is a rigorous background in abstract and analytical problem solving. It gives you the basis to solve problems that deal with system architecture, scaling, network administration issues, data model design, security, as well as the ability to implement solutions in all of these areas. The notion that someone with a strong computer science education is a replaceable programmer is most definitely false. This is supported by the fact that smart, experienced computer science minded folks are in high demand throughout industry as well as in the early stage startup world. You may be able to outsource some of the repeatable programming tasks, but when it comes to architecting your system, you need someone who knows what they're doing.

The second reason that I believe this thinking is wrong in the area of computer science, is that as companies take advantage of cheaper overseas programming for basic tasks, they become more efficient in the technology arena - and this leads to more technology. The more cutting edge technology or new initiatives they are taking, the more talented, intelligent people they'll need locally to architect and oversee the efforts. This creates "smarter" jobs. Sure the IT certified Java programmer may lose his coding job to an outsourced agency, but the jobs that are created will reward smarter more well rounded candidates, allow the companies to grow more intelligently, and the result will be even more jobs created in the future.

So how is this similar to photography? Any talented experienced photographer is ideally like someone with the strong computer science background. They've been studying their art form their entire life in an effort to get better, and there will always be work for them on the high end of the spectrum. Up and coming amateurs and hobbyists can serve the low end of the market, because they're happy to get some experience and fulfill roles where a professional wasn't affordable anyway. The amateurs are like the outsourced talent. They'll allow companies and individuals to accomplish their goals (of getting photos taken) more efficiently, but when it comes time for a bigger project or something incredibly important, the established pros should have nothing to worry about.

If a strong professional photographer is competing with an amateur, then they may want to question whether that particular job is something that is up to their standards anyway. Or if they have trouble convincing the client that their price is worth it, then perhaps their price is too high. Snapm aims to make photography accessible to those who wouldn't be able to afford it otherwise, and at the same time allow amateurs to gain experience and make a little bit of money. Magazines, corporations, and upscale wedding participants will still be in need to A-level talent, so spend your time learning what you need to in order to capture those jobs instead of competing with amateurs for work you don't want anyway.

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Filed under  //   Snapm   Startups  

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Startup Marketplaces Keeping The Markets Honest

There’s been a bunch of buzz among internet photography communities lately about the hypothetical “$500 wedding photographer.” Does he have the right to undercut the competition so dramatically in order to make a living for himself? Or is he doing a disservice to the entire photography profession by offering his work at such a low price? There are of course, views on both sides, but many longtime professionals are adamant the undercutter is ruining their industry. 

But shouldn’t the price be determined by the market, and not by an artificial point agreed to by the industry brass?

My new startup, Snapm.com, is a marketplace that connects amateur photographers with paying jobs. Not unexpectedly, the reaction from amateurs and up-and-coming photographers has been positive, but the reaction from professionals has been incredibly negative, bordering on angry. The amateurs on the site are happy to charge $50/hour for jobs, whereas many pros are accustomed to making over $1000 per shoot and upwards of $5000 for a wedding.

These professionals are worried that the young up-and-comers will take work from them. But should they be? If they are providing a superior product (much higher quality photography), at a price that the market can bear, then they should have nothing to worry about.  Believe it or not, I’m the first to recommend to people that for a once-in-a-lifetime event like a wedding, they should hire a proven professional. It will be worth it, and you’ll notice a clear difference. But there are plenty of other events where no matter how important it is, there’s no way to afford or justify a $300/hour photographer. It’s these occasions where hiring an amateur at a much lower price isn’t taking any work away from a professional at all, and instead is creating a new opportunity to use a service that wasn’t affordable before.

Long Tail Marketplaces As A Growing Trend in Startups

I have seen these lower end markets as a growing trend in startups over the past few years, and it’s a trend that serves the consumer well and keeps markets honest on the whole.

In the case of Etsy, longtime professional jewelry designers can’t be excited that people are buying homemade craft-jewelry from do-it-yourselfers over the internet. And hotel managers definitely can’t be thrilled by the prospects of travelers opting to rent people’s extra bedrooms through Airbnb when traveling to a new city. Much like pro photographers aren’t jazzed about people booking hobbyists through Snapm to shoot portraits of their families.

But what the high end jewelers, proprietors, and photographers don’t seem to get is that in these cases the option isn’t between paying for a professional or paying for an amateur, the option is between paying for an amateur, or not paying at all. There will always be customers who will buy the fancy jewelry, will spring to stay at the Four Seasons, and will book the experienced wedding photographer. But there will also be people who wouldn’t buy jewelry that cost over $30, wouldn’t travel to New York City if they didn’t have an apartment to crash in for under $100/night, and wouldn’t hire a photographer to shoot their Christmas party if they couldn’t find one for $40/hour.

If professionals are looking to compete in these lower end spaces, then they need to get honest with themselves and appreciate what the market is willing to pay, instead of artificially trying to manipulate prices through pressuring their less-experienced colleagues.  Provide a great service, and you’ll succeed, and make plenty of money in the process. But if you’re worried that people will opt for amateur level service over what you’re offering, then maybe you better take a good look at the work your producing and make sure that you’re really charging people what it’s actually worth.

Trying to keep prices artificially high is a remnant of the pre-information age. It’s fighting an uphill battle that will inevitably be lost. With Craigslist, and startups like Etsy, Airbnb, and Snapm, consumers now have access to true price points that work for both the buyer and the seller. And what was once never an option, is now as easy as point, click, pay.

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Filed under  //   Marketplaces   Snapm   Startups  

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Let's Pay Homage To The Great Jim Creighton

The man recorded baseball's first triple play, he invented the fastball (he called it the speedbal) and the changeup (he called it the dew drop). He pitched the first shutout. And he died from hitting a homerun too far by virtue of swinging too hard. Oh, and yes he also looked exactly like my brother, Scotty P.

If you'd like a full read on the amazing man that was Jim Creighton, I highly recommend Wikipedia

   
Click here to download:
Lets_Pay_Homage_To_The_Great_J.zip (38 KB)

 

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I Have Canceled My MySpace Account

Yes, I figured it was about that time. When asked in the "exit poll" why I was canceling, I cited "Privacy Issues". As in, I don't want anyone who willingly decides to spend their free time browsing MySpace to know anything about me.
 
Props to MySpace however for creating a very easy account cancellation process. Click on Account Settings > Cancel My Account > Cancel. You get a confirmation email to click on, and it's done. Many companies, including all credit card subscription services, have a lot to learn from MySpace about how allowing easy account closing creates a positive customer experience. See this post on EFax for an example.
 
RIP Recursive Descent.

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Filed under  //   Customer Service   MySpace  

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PlayOn Beta - Windows Software That Actually Works

It's a rare occurrence that I fire up my IBM Thinkpad and boot it into Windows XP, but when I heard about PlayOn Digital Media Server, I scrolled through the old GRUB boot loader and loaded up old XP for the win. Following these simple steps, I was watching on demand Hulu, Netflix, CBS, ESPN and Youtube on my 40-inch 1080p TV in seconds.


  1. Download PlayOn
  2. Run PlayOn Installer
  3. Turn on PS3 and visit the video menu
  4. Choose Hulu from the PlayOn Menu
  5. An episode of The Office started within seconds.

To my complete and utter surprise...that was it. The PS3 and laptop were each connected to my WiFi network, and the PS3 found the media server immediately. It's sad that my expectations would have me believe that this wouldn't work, but since it did I thought I'd share. 

The PlayOn Beta is supposed to be a 14-day free trial, followed by a one time $30 fee. We'll see how they progress and how much use I get out of it before opening my wallet, but it looks like a good start. 

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Filed under  //   PlayOn   PS3   Software   WIndows  

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iPhone Proximity Sensor Mystified

Apparently my buddies and I missed it when Steve Jobs showed off the proximity sensor during the unveiling of the iPhone 3G, because we recently spent about 30 minutes sitting around the table at a bar trying to figure out how the hell the iPhone turned off the display when the phone approached your ear.

Rather than googling for the answer, we took turns making conjectures at how it may work. Summary of the dialog follows. (Names have been changed to protect the innocent.) 

Warning: Reading on will rob you of a few minutes of your life that you'll never get back.

Mr. Red: Ambient Noise.
Mr. Pink: What?
Mr. Red: The iPhone detects ambient noise in the room, and as you move it closer to your ear the ambient noise becomes less audible, and the iPhone shuts the display.

Mr. Pink: There's a temperature sensor built in, and as it detects to warmth from your face, the display turns off.

Mr. Yellow: SONAR!

Mr. Black: Infrared Light.
Mr. Yellow: Yeah right, that's almost as ludicrous as SONAR.
Mr. Black: It just detects quick movement (...starts shaking phone rapidly with no effect.)

I believe in the end we decided to google it. Apparently there is an infrared sensor built in right around the speaker. Conversation then moved on to which gym class games we missed the most. Nominated contests included kickball, dodgeball, speedball, kill the man with the ball, smear the queer, running bases, pickel, parachute, ambulence, tennis baseball, and others.

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Filed under  //   IPhone  

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What is a Gist?

Anyone who has been hanging around Github for the past few months has heard plenty of talk about gist, gists, and gisting. My investigations at gist.github.com lead me to believe that it was just a way to paste text or code onto the web, but I still had no idea what it was for, who would see it, or how it would be accessed. Here's an example gist:

One thing that's become clear to me is that I'm not half the hacker that any of the Github guys are, and as such, had no idea what a gist was. Well, when they opened their new support forums, I found it to be a good opportunity to ask the experts. I quickly received a response from tekkub:

If you hang out on an IRC channel for developers, you often find need to paste large blocks of code. Doing this directly in IRC is a very bad thing...

 But of course, there are other uses beyond that. Sometimes I toss handy snippets of code into gist so I can find them later if I need. It's also great for sending error output to someone.


 
Well, that's basically all there is to it. If you paste some code into their gist tool, it will format itself correctly and create a permanent URL which you can send to a collaborator or coworker. I had always just used campfire for this, but gisting seems to be the free, widely available version.
 
Github recently released an emacs mode for gisting as well. The above gist was created by simply highlighting the code in emacs and hitting M-x gist-region-private. It automatically created a gist at the url http://gist.github.com/4219a1d1dd2e76539579 and copied that URL to my clipboard. Easy as that.
 
Thanks for clearing this up.

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Filed under  //   gist   github   hackery  

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Frogmetrics Has Created a Survey People Actually Want To Take

A New York City based startup, Frogmetrics, which consists of myself and 5 other like minded hackers and entrepreneurs, has officially launched publicly. Frogmetrics makes handheld devices that businesses use to give surveys to their customers at the point of experience. Translated to common terms: we make a survey that people actually want to take.

Imagine you have just finished eating dinner at a chain restaurant, and when the waitress drops off your check, the above hand held device is dropped off with it. The average survey takes about 25 seconds and consists of 3 or 4 questions. You tap the screen a few times, and you're already done, long before the waitress has returned to pick up the check. Optionally, if you'd like to receive a coupon for 1/2 off your next meal, you can include your email address, but it's not required.

That's all well and good for you as the customer, but for the restaurant this opens up a whole new set of doors. The survey results are instantly available on the Frogmetrics web site, and they are broken down by location, region, and even employee. The management of a chain of locations can see how each location and employee is being rated with the click of a mouse. Additionally, if given the opportunity by a customer, the management can respond immediately to negative feedback, to rectify the situation before losing the customer permanently.

In addition to restaurants, we've also pilot tested in hotels, airports, doctors offices, conferences, and retail stores. Any customer facing business can benefit from our product.

We've had a great time working on Frogmetrics over the past 5 months, and we look forward to what the next 5 months will bring. Don't hesitate to contact me if you're interested in hearing more about what we're working on.

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Filed under  //   Frogmetrics  

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